Articles & Publications

Including the Beneficiary Voice: The Success Measures Experience

Margaret Grieve and Deborah Visser

Federal Reserve Bank of San Francisco
Community Development Investment Review: Vol. 7, Issue 2, 2011

It is not only possible, but essential, to capture the voices of informed community stakeholders and the observed physical changes that are occurring on the ground. These results can be obtained in conjunction with other critical measures rather than as add-ons to be tackled at a later date. As discussed in this essay,  it is possible to do systematic, methodologically sound impact measurement that more fully demonstrates what investors want to know: How are people’s lives improving? How are communities changing?